| SERVICE SCHEME OFFERINGS |
| SERVICE |
REGULAR |
PREMIUM |
PREMIUM PLUS
|
OFFSHORE |
| 24X7X365 Support |
8am-6pm
|
 |
|
|
| 24X7X365 Monitoring |
Optional |
6am to 6pm |
|
|
| Offshore Support |
Available |
Available |
Available |
Included |
| Primary and Secondary Contact |
Available |
Available |
|
|
| Free Basic Systems evaluation |
|
Available |
|
|
| Collect Performance Metrics |
Optional with
monitoring |
|
|
|
| Proactive Monitoring and Alert Notification
|
 |
|
|
|
| Upgrade/Bug/Tar/Patch Support |
|
|
|
|
| Backup/Recovery Support |
|
|
|
|
| Monitor Logs and Error Files |
|
|
|
|
| Online Ticketing and Management Reports |
|
|
|
|
| Access to DIBON’s Portal for performance
matrices |
|
|
|
|
